Who We Are
Veterinary Specialty Center is guided by the belief that companion animals deserve state-of-the-art medical care in a kind and comforting environment. The courage of our patients, the loyalty of their human families, and the devotion of our referral veterinarians inspire our vision. It is sustained by the contributions of our compassionate, knowledgeable, and dedicated staff and built upon a tradition of providing unsurpassed healthcare for animals.
The enormous impact of the care that we provide compels us to expand our mission into the areas of service, social/environmental, and economic missions:
Service Mission
Veterinary Specialty Center (VSC) will use our expertise to work collaboratively with our regional primary care, specialty, and emergency practitioners to improve the quality of life of our patients and the families that care for them.
Social and Environmental Mission
VSC’s mission of care, kindness, and comfort extends from our professional services to the way we view our social and environmental responsibility.
We will:
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Use the resources of VSC to raise the standard of living in our community.
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Create local jobs.
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Support local businesses.
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Prioritize the selection of companies that share our values.
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Demonstrate the value of the respect and trust we have for our staff through support of their personal and professional goals.
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Donate our time and resources to community organizations, local charities, rescue organizations, and animal shelters.
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Provide a living wage for our staff.
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Have a positive impact on the environment.
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Emphasize a culture of diversity and inclusion (Inclusion, Diversity, Equality, Access, Social Justice).
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Provide continuing education to share our experience and knowledge with practicing veterinarians, support staff, and the public.
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Provide support services to families that are faced with difficult decisions or are grieving the loss of a pet.
Economic Mission
VSC will build a revenue base that provides for investment in the people, facilities, and equipment that will make us a sustainable, locally and independently owned practice.
We will:
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Build value in our company to sustain this mission for the next generation of owners.
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VSC will charge fees that are commensurate with the level of care and service we provide. We understand the financial and emotional burden that this level of care can bring and we will try to find creative means to make this care available to as many families as possible.
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VSC staff participates in our economic mission through financial training, open book management, and Ownership Thinking.
Our Vision and Core Values
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We love what we do, and it shows.
Our patients remain at the heart of everything we do – it’s what makes our practice so innovative and compassionate. To ensure we are always delivering the highest level of service, our owners engage in every aspect of the business, from implementing new technology to the treatment of patients, face-to-face communication with families, and providing resources and education to the communities we serve.
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Innovation drives us.
As dedicated entrepreneurs, we think long-term by investing in innovation and research to deliver the best quality care. Each day, as owners make their rounds, they’re listening to the critical needs of both patients and staff and asking: What can we do to be better today and tomorrow?
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We invest in the success of our staff.
Our team includes some of the brightest talents in the veterinary field and are motivated by collaboration and lifelong learning. As the Veterinary Specialty Center grows, we provide opportunities for development among our staff, fostering a shared sense of pride and ownership in our practice.
Core Values
Veterinary Specialty Center provides unsurpassed healthcare for animals in a kind and comforting environment. Every day, our staff uses our core values when dealing with patients, clients, and each other. Core values are at the root of all of our decisions.
VSC is:
Amazing People
When we talk about being amazing, it means more than the medicine that we practice at VSC. It is bringing our A-game each day when we assist our clients, patients, and our coworkers. It is also about passionately pursuing our best performance and truly enjoying what we do.
Creating Opportunity
At VSC we create opportunity by stretching our horizons, paying it forward, and believing in ourselves. Every day we have the opportunity to teach, learn, and grow. At VSC, we encourage staff to grow. Throughout the hospital, assistants, coordinators, technicians, and doctors have taken the extra steps to move into more challenging roles.
While Giving Back
We recognize that participating in activities that support our community enriches the lives of our staff. While giving back is important for many reasons, we find that it saves resources for our community, meets critical, local needs, and translates into better physical and mental health for those who give their time, energy, and support.
Working Together
When we work together, we communicate, support, and nurture the bond with others on our team. Part of working together is assuming the best intentions of others and fostering harmony in our team.
Using Common Sense
At VSC we encourage everyone on our team to think and act like owners and we strive to deal sensibly and realistically with our coworkers instead of taking the easy way out. We are finding that excellence and perfection are not the same thing and that accepting feedback and asking more questions brings us all to a higher level. That often means thinking through a few extra steps when you’re helping someone out and always standing by our corporate core values.
With Love
We show love by being patient and having self-control while being kind and showing encouragement and enthusiasm. We are trusting and place confidence in our team while thinking less of ourselves. We are honest and forgiving while being dedicated and sticking to our values.